We are there for you - a machine life long
When you choose a Wagner machine, you choose a partnership with us. Because our foundation, in addition to quality machines, is our many years of cooperation with our customers.
We have made it our business to offer the more: Comprehensive individual support, complete and comprehensive services in training, maintenance, support...and much more.
To meet our own demands, we are always striving to improve our processes. Quality standards are important to us - we take our ISO 9001 certification as an incentive. But we can't do it without you - help us to become better!
We appreciate an open approach and always have an open ear for the concerns of our customers.
Machine problems don't know any closing time, so if the worst comes to the worst, we are there for you around the clock - during our opening hours and via the service hotline.
All incoming enquiries are processed by us according to priority. As a rule, we call you back within one hour.
Good news: about 60 percent of all questions about the machine can be answered directly on the phone.
We will help you - at any time.
Our hotline
+49 (0) 7843 700 - 23
E-Mail-Service
service@wagner-maschinen.de
Be digitally more efficient with remote maintenance
With our digital remote maintenance you save time and also service visits on site.
With Wagner remote maintenance, we see what you see and thus support you in quickly solving your machine problem.
<-- Our expert explains to you how it works.
Service on site
At some point you're stuck and don't know what to do - that can happen to any company.
We ensure that your downtimes are kept to a minimum and that your Wagner machine runs reliably.
Maintenance by our qualified, experienced service technicians is of the highest reliability and care.- in other words, "done right."
If required, they can be on site within 24 hours by appointment. Our technicians are regionally distributed and therefore quickly on the spot.
Thanks to original spare parts, modern diagnostic tools and competent service technicians, your system will be ready for production again within a short time.
✔ Your benefits
Ensuring the performance of your machine
Inspection of your machine by our service technicians on your premises
Machine calibration (laser) on site and readjustment
Functional test and inspection of all wear parts
Replacement of defective parts with original spare parts
Avoidance of breakdowns and downtimes
We advise you
To be honest, the range of CNC machine tools is almost unmanageable. Of course, when purchasing a new machine, the question arises: which one suits my company or my new production line?
Our experienced consultants will support you in your research to find the best possible machine for your business.
Demonstrations and reference visits
Give our employees a treat and come to Renchen for a machine demonstration. Because nothing is more convincing than a conversation with our experts at the machine.
We also offer virtual demonstrations via whatsapp, skype, gotomeeting or facetime.
For all machines, we can arrange a reference visit to an existing customer. Because satisfied customers like to pass on positive experiences; like Bruno Wiedmann, for example, in our user report on the 5-axis machining centre WMC 1100.
"Rebuilt" - The new machine overhaul
Even though our machines are top class in quality and durability. After intensive work, even the best machine wears out over time.
This is where our rebuild programme comes into play. Worn out/defective components are replaced (according to the current regulations).
So you get your usual machine back and can continue working where you left off.
Nevertheless, after the rebuild you have practically a new machine tool in front of you.
Machine overhaul on site
Machine overhaul in the centre in Renchen
Overhaul of TRENNJAEGER machines
Transport
Reliable service safe and efficient right from the start.
Our transport services range from the procurement of spare parts to special transports of machines in the special length range.
Uniform transport prices for standard deliveries and a high level of cost transparency for special transports make every logistical challenge calculable for you.
Installation & commissioning
DInstallation and commissioning is a complex process that can have an impact on the reliability and production quality of your machines.
With the experience of our service technicians, you can shorten commissioning times and thus increase your process reliability.
We check the parameterisation and settings of all components as well as the integration of all other system parts.
Parallel to the test operation, your employees are instructed in the operation of the Wagner machine.
